Frequently Asked Questions

Storage FAQ's

How does Self Storage at Make Space work?

You can store your goods or possessions from as little as a week for as long as you need. Storage rooms can be booked in advance to make sure the size you require is available on the day you need it. You can also easily swap to a smaller or larger room whilst in storage if you need to. Self storage at Make Space is flexible, secure and hassle free. Our storage experts are on hand to help you select the best storage space for your needs and give ongoing support you whilst you’re storing with us.

What kind of security is in Make Space's stores?

Security of your goods and possessions is paramount. To protect them, our storage centres have staffed receptions, sophisticated alarm systems and 24hr CCTV surveillance. Access to our storage centres is controlled with Pin-code entry. Also, you are the only one with access to your room, which is locked with a padlock owned by you. For more information, check out our Security and Insurance FAQs.

Do I need my own padlock?

Yes, you need your own padlock to ensure that you are the sole key holder for your room and to ensure that your room is securely locked at all times. Make Space stock a range of high security padlocks.

How much does it cost to store with Make Space?

The price you pay is determined by the size of the room you need and we will always get you into the smallest space possible. As the rental charge is calculated according to the floor area of the storage room, the smaller the floor area the less you end up paying.

Estimating the space you need isn’t as simple and straightforward as it looks. It depends on:

  • What you need to store
  • How stackable it is
  • How high the ceiling of the storage room is
  • Where the storage room is located in the storage centre, generally ground floor is more expensive
  • What sort of access you will need since you may want to leave a walkway through the storage room to get to your possessions.

We can advise you on how to stack your goods and possessions to make maximum use of the space.

In the meantime, if you would like to get a rough idea of how much space you might need, you can use our size estimator.

How does Make Space's Lowest Price Guarantee work?

The Make Space Lowest Price Guarantee is simple: we will beat any local comparable quote if it's cheaper and presented to us within 28 days of moving in by 10% for the first 8 weeks and thereafter will price match for the anticipated length of stay.

We will also match any introductory offers and comparable insurance. This offer applies to individual self storage rooms of the same size as the competitor (not container storage) within a 2 mile radius of the store inside the M25 and within a 5 mile radius outside the M25. Price comparisons are for the total storage charge including VAT based on a 4 week stay. We reserve the right to remove this offer at any time.

What is the minimum rental period?

The minimum rental period is one week. You can store for as long as you want, there is no maximum rental period.

What is included in the price - are there any hidden extras?

The price for storage you are quoted includes VAT. You will need a padlock to secure your room and your goods will need to be insured whilst they are in storage. A refundable security deposit is payable at the commencement of storage and is refunded when you vacate your storage room.

Do you offer any discounts?

Yes, we normally offer a range of discounts including: weeks free storage; long term stay discounts; pre-pay discount; discount for students and bulk discounts on merchandise purchases. However, the offers do change and can be different between stores, offers for stores can be found on the store location page of the website. Or you can call the storage centre to find out the best deal for you.

Do I have to provide notice to vacate my room?

Once you have stored with us for over 14 days, we ask for two weeks notice.

How long can I stay?

You are welcome to stay as long as you require.

How quickly can I move in?

You can move in on the same day as you make your enquiry, (your move in must be completed 1hr before store closing time) providing that you have the relevant documentation needed to complete and sign your contract. Two forms of ID are required one of which must be a photo ID (passport or driving licence, for non UK citizens a passport will be required) and a utility bill less than 3 months old. Payment of a deposit and the first invoice must be made prior to moving in. Please check with the store team.

What do I need to open a contract?

Two forms of ID are required one of which must be a photo ID (passport or driving licence); for non UK citizens a passport or UK driving licence will be required) and a utility bill less than 3 months old. Payment of a deposit and the first invoice must be made prior to moving in. Please check with the store team.

What kind of payment methods are available?

Most of our customers choose to pay by Direct Debit. However, we also accept credit and debit cards and standing orders. We do not accept cash for the first payment.

Do I need insurance?

Yes, your goods must be insured whilst in storage. Make Space offers a tailored insurance according to your needs. For more information, check out our Security and Insurance FAQs or ask your local store team for more details.

Can I transfer to another room if I need more or less space?

You can easily move to another size room at any time, depending on your storage requirements and the availability of other room sizes in the store.

How often can I have access to my goods?

You can come and go as you please during the store opening hours. The opening times for the stores are displayed on their location pages. Our Billericay store has rooms with 24hr access.

How do I get my goods to you?

You have to bring your belongings to the storage centre. All our centres have ample car parking and large loading/unloading areas. Alternatively, we can recommend van hire with our partner at preferential rates or a local removal company to help you with your transportation.

How high are your storage rooms?

Depending upon the store you choose the majority of rooms are 8ft high. We have extra tall rooms (between 9ft and 11ft high) subject to availability.

We also have a few rooms with pitched ceilings. These can significantly reduce your storage costs if you don’t need a full height ceiling in all of the room.

Do you have trolleys available?

All stores have good quality and easy to guide trolleys and pallet trucks available free of charge for customers use.

What if I have booked and my plans are delayed?

That is no problem just let us know about the changes and we will extend your booking.

Are there any restrictions on what I can store?

For your own security and safety and that of your fellow customers we ask that you please refrain from storing the following items:

  • Explosives, firearms or ammunitions
  • Hazardous, toxic or radioactive goods, and aerosol cans
  • Gas canisters (e.g. barbeques or caravan use) or any kind of use
  • Pollutants or contaminated goods
  • Illegal goods – stolen items, counterfeit goods etc.
  • Cash or securities
  • Perishable goods, live animals or plants, anything living that could perish or cause offence by rotting or by odour it gives off
  • Waste products of any kind
  • Ensure that fuel tanks of any items which require fuel (e.g. lawnmowers) are fully drained
  • Refrigeration equipment should be fully defrosted and dry, and the door left open to allow air circulation and to prevent mould

Can I book online?

You can reserve a room online. However, you can book a unit by calling your selected self storage centre directly and get advise on the best size for you.

Business Storage FAQ's

Do you offer storage for business?

Yes, we offer flexible contracts for short or long term Self Storage and there is no minimum stay. We have excellent long term discounts and many additional benefits like accepting deliveries on your behalf. You can increase or decrease your space as often as you need, and we guarantee our business customers will have fixed prices for a minimum of 12 months. Please take a look at our Business Page or contact your local centre to find out more.

Can I use my Business Insurance policy at Make Space?

Business customers have the option of insurance through the Make Space policy or provide their own.

If business owners choose to supply their own cover, they will be required to supply a letter/policy from the insurance company specifying:

  • The sum insured
  • The cover start and end dates

The Make Space address where they are storing their goods. Business owners choosing to supply their own coverage must ensure that, at a minimum, it covers the same “Insured Perils” as detailed in the Make Space T&C’s. Make Space will need to take a copy of your business insurance policy and retain this on file with your rental agreement. These documents will need to be supplied annually to Make Space as they expire.

Business customers unable to supply the required letter or policy will be charged for insurance through Make Space at move in, which is refundable if the proper documentation is supplied within 14 days.

Do you have office facilities?

We have a number of offices available to hire on flexible terms at our Billericay site. If you want to find out more please take a look at our flexible office space page.

Insurance FAQ's

Do I need insurance?

Yes, your goods must be insured whilst in storage. Make Space offers tailored insurance according to the true replacement value of your goods. For an estimate, add up the full replacement value of the items you are storing and call your local store.

Why do I need insurance?

You need insurance to protect your goods from harm or damage or in case of emergencies. Make Spaces insurance will cover the building, so you need insurance to cover your own belongings.

What are the benefits of specific self storage insurance

Our self storage insurance is designed specifically for items in storage facilities like ours. Many home policies do not include storage cover and because our insurance is designed specifically for items in storage, it doesn’t affect the ‘no claims’ on your home insurance or claims you might make on your home insurance in the future.

Your insurance quote will be based on the full replacement value of what you’re storing with us, which is why we can’t give you an insurance quote at the same time as your storage quote.

Why do I need to contact you to find out the price of your insurance?

Customers store a wide variety of different items so the value cannot be determined solely by the room size.

What is the minimum insurance required?

All items placed in storage with us must be insured for their full new replacement value. Make Space insurance covers customer’s goods on a new for old basis.

Security FAQ's

What kind of security systems do Make Space have in store?

To protect your goods, our storage centres have staffed receptions during opening hours. Access to the storage areas is strictly controlled and you are the only one with access to your room, which is locked with a padlock owned by you.

Each store is equipped with 24hr CCTV and the buildings are protected by individual intruder alarms. Outside of trading hours, the alarms are monitored by Secom PLC and Full Stop Fire & Security, and include police attendance.

Do I need my own padlock?

Yes, you need your own padlock to ensure that you are the sole key holder for your room and so you can make sure that your room is securely locked at all times. Make Space stock a range of security padlocks in our stores.

What happens if I lose my key?

Everyone loses things from time to time and if you lose your key it’s not the end of the world. Once your identity has been confirmed, Make Space will cut the lock from your storage room so you are able to access it immediately. It will be necessary to acquire a new lock for your room after this, so it is advised that this is only a last resort option.

What is the procedure for entering and exiting Make Space premises?

Customers are required to sign in and out of the premises or use their issued electronic fob to gain access during opening hours. The electronic fobs should be used out of normal opening hours where customers have pre-arranged 24 hour access.

How does Make Space verify my identity?

Prospective customers are required to provide forms of ID that allow us to check:

  • Full name – forenames and last name
  • Signature
  • Date of birth
  • Full permanent address

You must provide original documents, not photocopies, and one form of identification must contain a verified photograph, such as a passport or driver’s licence.

All identity verification is done face to face, never over the phone or by email, as your identity cannot be fully confirmed by these methods.

Photographs are taken by web cam and retained on file once your rental contract is signed. These images require full view of your face and cannot include any family or colleagues; only the person signing the contract is allowed in the image. A new web cam image will be taken with every new contract that is signed to maintain an up-to-date identification process. This is so that new or covering staff are able to easily identify you as Make Space clients and maintain the overall security of the Make Space premises for all our customers.

Can I add an additional named contact for access?

You are able to give access to your room to family/friends/colleagues but their details must be added to your contract in advance and their identity verified as above.